Shipping policy

🌿 Shipping Policy

Heart Stitch Collective - Seed 2 Skin Organics

Thank you for choosing Heart Stitch Collective - Seed 2 Skin Organics! We are committed to crafting high-quality, small-batch organic products, and we want to ensure your order arrives safely and efficiently. Please review our shipping policy below.
1. Processing Time (The Time it Takes to Prepare Your Order)
 * All of our products are made in small batches to ensure the highest quality and freshness.
 * Orders are typically processed and prepared for shipment within 2-4 business days (Monday–Friday, excluding holidays) after the order is placed.
 * Custom or Pre-Order Items: If your order contains custom, personalized, or pre-order items, the processing time will be longer and stated clearly in the product description.
 * Peak Seasons: During high-volume periods (such as holidays or major sales), processing times may be extended. We will announce any significant delays on our website banner or social media.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
A. Domestic Shipping (United States)
| Standard Shipping | 3–7 Business Days | Calculated at Checkout |
| Expedited Shipping | 2–3 Business Days | Calculated at Checkout |
| Free Standard Shipping | 3–7 Business Days | Orders over $75] 
> Note: Transit times are estimates provided by the carrier and are not guaranteed. Delivery delays can occasionally occur.
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B. International Shipping
 * International shipping costs and estimated transit times will be calculated at checkout based on your location.
 * Customs, Duties, and Taxes: Heart Stitch Collective is not responsible for any customs, duties, or import taxes applied to your order. These charges are the customer's responsibility.
3. Shipment Confirmation & Order Tracking
 * You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
 * The tracking number will be active within 24 hours of receipt.
 * Please check your spam folder if you do not receive the confirmation email within 5 business days of placing your order.
4. Damages, Loss, and Incorrect Addresses
A. Damages
 * Heart Stitch Collective packages all items with the utmost care. However, if you received your order damaged, please contact us immediately at seed2skinsupply@gmail.com with your order number and photos of the item(s) and the packaging.
 * We will work with you to file a claim with the carrier and arrange for a replacement or refund. Please retain all packaging materials and damaged goods.
B. Lost or Stolen Packages
 * We are not responsible for packages that are marked as delivered by the carrier but are confirmed lost or stolen after delivery.
 * If your tracking shows "delivered," but you have not received it, please check with your neighbors and local post office.
 * We recommend customers with a history of stolen mail use a secure delivery address or purchase insurance/signature required options (if available).
C. Incorrect Shipping Address
 * Please double-check your shipping address during checkout.
 * If you notice an error immediately after placing the order, contact us within 2 hours at seed2skinsupply@gmail.com
 * If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of reshipment.
5. Contact Information
For any questions or concerns regarding your shipping, please contact us at:
 * Email: seed2skinsupply@gmail.com